The social distancing measures that have been adopted worldwide because of COVID-19 will probably remain in place for a long time, especially for senior adults, people with chronic conditions and other risk populations. Teleconsultations can be useful to ensure that patients continue to receive clinical care while reducing physical crowding, and avoiding unnecessary exposure of healthcare staff. Adoption rates that typically take months of planning, budgeting, pilot testing, and education are now compressed into days. However, in the urgency to deal with the present crisis, we may be forgetting that the introduction of digital health is not exclusively a technological issue, but part of a complex organizational change problem. This viewpoint offers insight regarding issues that rapidly adopted tele consultation systems may face in a post-COVID19 world.

Guido Giunti, Richard Goossens, Antoinette De Bont, Jacob Visser, Mark Mulder, Stephanie C.E. Schuit

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